Refund Policy:
Quad Technology And Infotech Limited has a simple refund policy. When a customer has paid for a Quad internet connection, the refund will be processed as follows–
- 1. Refund will be made within 10 working days.
- 2. Once installation is done, if the customer wants a refund, then the customer will get back the security deposit money (if applicable).
- 3. The customer may also get back the extra subscription fee stored in his/her account if applicable.
Delivery Policy:
Within three days, Quad Technology And Infotech Limited will provide the services to the subscriber Quad will notify the subscriber at earliest hours in case of any unexpected delay.
Cancellation Policy:
Cancellation of a connection request will be permitted for the following reasons only –
- 1. If a customer relocates to a location outside of Quad’s coverage area.
- 2. If a customer remains inactive without renewing within 1 month from being inactive, then the connection will be cancelled and customer have to return the ONU device.
- 3. If the customer decides to cancel the connection.